Hotlines are confidential
The only exception to this is if you share information about active child abuse. In this case, crisis line workers are legally obligated to report the information to the authorities. Otherwise, anything you share via a domestic violence or sexual assault hotline will be kept entirely confidential.
Hotlines are staffed by trained volunteers or social workers
While many are volunteers, crisis line workers receive extensive training and education to prepare them to provide effective, informed support to domestic violence and sexual assault victims and survivors. Any time you’re calling a hotline for support, you can trust that the person on the other hand has been specially trained to help people in your situation.
Hotline staff are compassionate, knowledgeable, and non-judgmental
Don’t worry about being judged when calling a hotline. The person who answers your call has been specially trained to create a compassionate and non-judgemental atmosphere for callers. Keep in mind that the vast majority of people who work or volunteer for support hotlines do it because they’re passionate about supporting victims and survivors. Many of them are even survivors themselves.