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Frequently Asked Questions

Our purpose is to empower abuse and trauma survivors with a transformative platform that offers support to cope, recover, and, ultimately, thrive.

Go Thrive Go is a web-based self-therapy app for survivors of abuse, assault and violence. Our purpose is to empower abuse and trauma survivors with a transformative platform so they can cope, recover and, ultimately, thrive. Through our web-based app, survivors can access recovery and coping tools in the form of educational videos, informative articles, helpful checklists and customizable resource plans to maintain and preserve well-being.

Go Thrive Go is designed for survivors, by survivors. Anyone who has experienced abuse or trauma will find Go Thrive Go helpful. This platform can also be used by friends, family members, loved ones or others supporting someone who has experienced abuse or trauma. 

Yes! Whether you experienced a traumatic event recently or many years ago, you will find useful tools and resources through Go Thrive Go to help you at any stage of your journey.

Go Thrive Go is not a replacement for therapy, but it can be used as a tool to help survivors cope with their feelings and symptoms. For survivors recovering from traumatic experiences, a variety of tools and resources may be needed to move toward a whole and healthy life.


Through our platform, survivors can learn how trauma affects the brain and body and how to better cope with the short- and long-term effects of trauma. With a Go Thrive Go subscription, users can choose from a list of experts offering exercises in various modalities to assist with the trauma coping process. Each user can use the platform in a customized way, tailoring their experience to certain emotional states and goals as well as tracking their progress each day. Regardless of subscription status, our Find Services tool can be used to locate organizations and individuals offering mental health support to survivors living in Canada.

Unlike other general-purpose self-help apps, Go Thrive Go caters to the unique needs of survivors. All of our practitioners have extensive experience working with survivors of sexual assault and abuse, and our platform was built using direct input from survivors. Go Thrive Go is also designed to be affordable and accessible, making it easier for survivors to get help and support between therapy sessions or if they cannot afford (or are not ready for) one-on-one therapy.

Yes! The Go Thrive Go platform allows each user to fully customize their experience by tailoring their tools and resource plans to the specific conditions and symptoms they struggle with. Depending on your specific goals, you can receive a fully unique daily plan for practicing with Go Thrive Go.

Tracking your goals and progress through Go Thrive Go is a great way to feel motivated and accomplished as you navigate the complicated process of coping with trauma. Our progress reports are designed to feel inspiring and help you recognize your self-care wins.

Not at this time. If you would like to work with a therapist or counsellor directly, visit the Find page to search for counselling or referral services in your area. (Our geolocation-based search results are currently only available in Canada.)

At Go Thrive Go, we take the privacy and security of our users extremely seriously and have put all possible measures in place to protect you while using our platform. You can read all about our Privacy Policy here to learn more.

 

When first starting an account with Go Thrive Go, you will notice that we only ask for the most basic information (name and email address) to reduce the risk of compromising your information. If you are ever worried about your immediate safety or security while using the platform, use the “Fast Exit” button in the bottom left corner of the screen to leave the site.

To create an account, follow these steps:

  1. Visit the Go Thrive Go homepage and click “My Account” in the top right corner
  2. At the bottom of the drop-down menu, click “Create an account”
  3. Enter your name and email address and create a password
  4. Accept the terms and conditions, agree to receive emails, and click “Create account”
  5. Next, you will be prompted to enter a verification code (to activate your account, enter the six-digit code sent to you at the email address you provided)
  6. Once you’ve entered this code, your account will be ready to use

To log in to your Go Thrive Go account, follow these steps:

  1. Click “My Account” in the top right corner of the homepage
  2. Enter the email address associated with your account, plus your password
  3. Click “Sign in”

 

If you ever forget your password, follow these steps:

  1. Click “Forgot password?” under the “My Account” drop-down menu on the homepage
  2. Provide the email address associated with your account
  3. Instructions will be sent to your email address to reset your password
  4. Follow the instructions provided to you in the password reset email

Please note that to successfully change your password and regain access to your account, you must have access to the email address associated with your Go Thrive Go account.

Go Thrive Go is designed to cater to your unique needs as a survivor. Having an account helps the platform provide customized information to users based on their preferences and needs. That’s why we ask our users to create their own accounts – so that we can best serve your specific needs with custom resources.

 

During your 14-day trial, you will get full access to the Go Thrive Go platform. This includes access to our full video library, including all education, yoga and movement courses. You will also be able to create your customized daily practice, track your progress and explore everything else the site has to offer.

Once your 14-day trial has expired, you will no longer be able to access your Daily Dashboard, customized resources, or any other premium elements of the site. At this time, you will have the option to continue your subscription by choosing from one of our monthly or annual subscription options. Continuing with a paid subscription is not required, and you will not be asked to provide any payment information to start your free trial. If you have been given a coupon code and PIN, you may also use this to restart your subscription after your trial ends.

With a Go Thrive Go subscription, you will have unlimited access to our entire video library, daily practice tools and more. Through your Daily Dashboard, you can create a customized recovery plan, track your progress each day and engage with exclusive daily content only available to account holders. Having a subscription is truly the best way to experience the value of Go Thrive Go.

No. At this time, the monthly and annual subscription plans grant account holders access to the same services. However, the annual subscription offers these services at a discount. To learn more about the different pricing options, click here.

Yes! Through our Gift It Forward program, you can purchase a Go Thrive Go subscription on behalf of a survivor in need. This can be someone you know, or you can simply Gift It Forward to Go Thrive Go, and we will use your generous donation to support a survivor who reaches out to us for financial support.

 

If you’re involved with an organization or business that wishes to grant access to Go Thrive Go to a community of users, contact us directly to inquire about group licenses. To do so, click here and scroll to where it says “Group Licenses,” then click “Contact us.”

Yes! Go Thrive Go group licences can be purchased by businesses and organizations and used to grant access to broader communities of individuals. If you’re interested in purchasing a group license on behalf of your organization, visit our Pricing page and contact us through the form provided below the Group Licenses section.

If you have been given a Go Thrive Go coupon code and PIN, you can use these to access Go Thrive Go for free for a limited time beyond your 14-day free trial. If you have a current active subscription, it must expire or be cancelled before you can redeem your coupon. For logged in users, coupon codes can be redeemed here. If you are a new user, simply apply the coupon code during registration.

Go Thrive Go is committed to providing high quality resources, tools and information to our users. To do this, we team up with experts in the field to help us develop our unique, cutting-edge content. By charging a small fee to our users, we can keep this service (including our many free resources) active and available to those who need it.

In some cases, we can offer access to the Go Thrive Go platform to individuals who may not otherwise be able to afford it. To inquire about this option, please contact us directly at hello@gothrivego.com.

Absolutely! In fact, many of the resources available through Go Thrive Go are completely free. This includes our Find Services tool and our entire Learning Library. You can also access the whole Go Thrive Go platform for free for 14 days when you first create an account. To start your free trial, click here.

For technical assistance, please email our dedicated support team at hello@gothrivego.com.

We always welcome feedback from our users! To offer feedback and suggestions, please email our team at hello@gothrivego.com.

The Go Thrive Go platform can already be used by anyone with access to the internet, regardless of where you live. However, our Find Services tool currently only lists resources available to survivors living in Canada. In the following months and years, we will be expanding our database to include services in the US and beyond.

 

Not yet. However, as we grow, we hope to better serve you by introducing a Go Thrive Go mobile app in the future.

Go Thrive Go is a web-based self-therapy app for survivors of abuse, assault and violence. Our purpose is to empower abuse and trauma survivors with a transformative platform so they can cope, recover and, ultimately, thrive. Through our web-based app, survivors can access recovery and coping tools in the form of educational videos, informative articles, helpful checklists and customizable resource plans to maintain and preserve well-being.

At this time, we cannot accept monetary donations. We can however accept them through our charitable partner organizations. if you’re interested in supporting our project as well as your own community, please contact us at hello@gothrivego.com to discuss purchasing a group license on behalf of a shelter or crisis centre. You can also donate through the Gift It Forward program to purchase a subscription on behalf of a survivor in need.

To support a survivor in need, you can purchase a Go Thrive Go membership through the Gift It Forward program. Through this program, you can purchase a membership on behalf of a survivor in need. These gifted subscriptions can be given directly to a specific person, or the Go Thrive Go team can allocate them appropriately to those who request financial support.

To support a survivor in your own life, you may also want to begin by browsing through our library of Learning Resources to become more familiar with what your loved one may be going through and how you can help them.

To get alerts about all the latest updates to our platform and resource libraries, sign up for our newsletter by visiting our homepage and scrolling to the bottom of the page.

Not at this time. However we are working towards it.

To get alerts about all the latest updates to our platform and resource libraries, sign up for our newsletter by visiting our homepage and scrolling to the bottom of the page.